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Terms and Conditions

General Terms and Conditions1 –COMPANY AND WEB SITE1.1 («hereinafter the "Website") is published by the PINI.PR SAS company with registered head office situated at 63, Rue la boétie – 75008 Paris, registered with the Paris Company and Trade register under n°825025281, with an intra-community VAT no.  FR90825025281.
The General Terms and Conditions of sale (hereafter referred to as TACS) detailed below apply to all orders of products or services placed on the website (« the products ») by any person (« the customer »). Placing an order by a customer implies complete adherence, without reservation, to the TACS.
PINI.PR SAS reserves the right to adapt or modify the TACS at any time. The version of the TACS applicable to any transaction are the TACS's published at the date and time of the order. Consequently, placing an order by a customer implies complete adherence, without reservation, to these TACS.
The TACS below apply to all orders of products and services placed via the Site (the "Products") from PINI.PR SAS, operating the PINI PARMA brand, by any person (the "customer "). The Customer declares that has read and accepted the TACS prior to the placing of its Order.


1.2 WEB is an e-commerce merchant owned and managed by PINI.PR SAS
The Website is available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruptions, planned or unplanned, by PINI.PR SAS or its providers. Due to technical maintenance and/or security reasons or any cases or circumstances outside of its control.  PINI.PR SAS Is not liable for any damage incurred by any circumstances resulting in the unavailability of the Website.
PINI.PR SAS does not guarantee the availability or accessibility of the Website nor does it guarantee the Website against any anomalies, errors, bugs, breakdowns, interruptions of access to the Website and does not guarantee that the content on the Website or the services it provides will be delivered without interruptions, timely or error-free.

The Website is accessible worldwide. 



To be able to place an order the customer must first register themselves on the Website and create an account with their details.

After registering, PINI.PR SAS will validate the registration and send the customer an email confirming the registration.

When creating an account, please control that all the personal details given are correct. Please remember to always update any personal information. In the event of an error in the given destination address, PINI.PR SAS will not be responsible if the goods are not delivered.

When signing up to the Website you must declare to PINI.PR SAS to be over the age of 18 and to be able to act with legal capacity and comprehension within the law. PINI.PR SAS has the right to remove and cancel an account (without giving motives) at any time and at their discretion.

The TACS apply to the product once the order, including the details of the articles, their price and any associated expenses have been validated by the customer.


The products offered for sale are those offered at the time of consulting the Website while stocks last. The information on the Website is automatically updated in real time, nevertheless while updating, a number of errors could occur for varied reasons, PINI.PR SAS cannot be held responsible for any errors which could occur during these updates.

PINI.PR SAS does its upmost to guaranty that the quality of the photographs on the Website give a true representation of its products. Due to digital representation of images on the internet, it could occur that the presentation of the product does not conform to the photographic representation of the product, this is a fact that the customer must understand and hereby accept.

If a product is out of stock at the time of viewing it on the Website, the customer can choose to be informed by email of when it will be again in stock by clicking on the specially assigned button in his email.


We strive to fulfill our customers expectations. In certain rare circumstances it could occur that PINI.PR SAS is not able to complete a placed order after the email of acceptance of the order has been sent to the customer. PINI.PR SAS cannot be held responsible for the withdrawal of any article from its Webpage at any time without giving any prior notice to its customers, or to refuse to fulfill an order even after the email of confirmation has been sent.

If after an order has been placed, it is discovered that the order is partially or wholly out of stock, the customer will be informed by email of the partial delivery or cancellation of the order. In the case of an order in which an article or articles of that order are out of stock, the customer has the right to be refunded the price of the article or articles which were out of stock.

The customer can cancel his order before shipping occurs. To be able to do so, please contact customer care at the following email address:

In case a customer wanted to cancel an order after it had been shipped, the customer can refuse acceptance of delivery and by paying the cost of returning the order.


On the Website the prices are quoted in Euro’s, Pounds Sterling and American Dollars. The prices on the website are indicated with VAT included for customers who buy and reside in EU countries, but the price are also indicated VAT excluded for customers who reside and require delivery in a non-EU countries. 


Customs duties are at customer charge excepted for the United States, UK, Switzerland, Hong Kong, Singapore, Norway, Israel, Turkey, Jordan, Australia and Canada

Any Customs Tax and Duties and any other form of taxation (except the previously mentioned TVA, VAT, SALES TAX) are not included in the prices quoted on the Webpage. These taxes, when they apply, must be played by the customer directly to the transport agent.

The prices on the Website do not include shipping and delivery. These costs will be calculated and shown on the Webpage before the final confirmation of the order.PINI.PR SAS has the right to change the price of any and all of its articles at any time. The price of any article in stock will be that shown on the Website at the time of confirmation of the order.

Payment of the products can be made by Credit Card, PayPal, Alma and Bank transfr by simply following the instructions found on the Website's payment page.

The accepted Credit Cards are: Visa, American Express, MasterCard and Apple Pay.

Payments are settled by the security system Stripe using the SSL protocol (Secure Socket Layer),So that the information transmitted is encrypted by software and that no third party can read it during transport on the network.

The products are payable on the day of the order. Customer gives the PINI.PR authorization to debit their account to the amount of the products ordered. Once the order and the payment are validated by PINI.PR SAS, the order will be shipped.

The Customer warrants to the PINI.PR that it has the necessary authorizations to use the method of payment when placing the Order. If the bank or the credit card company refuses to authorize a payment, or the PayPal account is not debited. The order will not be validated and the product will not be sent. In this case,PINI.PR SAS will send an email to the customer informing of the refusal.

The customer's account will be charged for the orders billed after confirmation of the Order.

In the event of non-compliance by a customer with the obligations under the TACS, and particularly in case of fraud or any attempt to fraud, and any incident of payment of the price of the Order, PINI.PR SAS reserves the right to refuse any order from the customer.

PINI.PR SAS may suspend or cancel any execution and / or delivery of an Order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum due by the Customer to PINI.PR SAS, in case of a payment incident, or in case of fraud or attempted fraud relating to the use of the Website and the payment of an Order.

If the bank or the credit card company refuses to authorize the payment or if the PayPal account is not debited, then the Order will not be validated and the ordered article will not be dispatched. In this case PINI.PR SAS will inform the customer of the event.

The data recorded by PINI.PR SAS is kept and serves as proof of any financial orders or transactions.

The data recorded by the use of PayPal or Credit Card constitutes proof of a financial transaction.

For payment by bank transfer the details are indicated when choosing the payment method. The email address used to place the order and the order number received in the confirmation email must be included in the description of the payment.

IBAN : FR76 3000 3030 1000 0201 9604 894

Please note that your order will only be validated and dispatched once the amount has been received. Depending on the bank, this operation may take 2-3 days.
Please note that we will cancel your order if your bank transfer is not credited to our account after one week from the date of placing your order.


We ship worldwide using DHL, to ensure a fast, tracked and safe delivery. 
Shipping is a FREE on all international orders of over € 100.

Delivery time:
Once your product is shipped it usually takes

  • 48 hours (business days) for France
  • 2-4 business days for Europe (depending on country)
  • 3-4 business days for Rest of the World (except Russia where the shipment is made with the La Poste service and takes 2/4 weeks)

In certain countries outside of Europe additional tax (customs duties, import taxes) my apply and these must be paid by the customer upon arrival of the package in the country of destination.

After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.

If the country of delivery is not in our list of counties, then we invite our customers to contact us by email at : where we will do our upmost to help.

The deliveries will be made to the address indicated by the customer, therefore extra careful care must be taken to make sure that the information provided is correct. Special care must be taken when filling in the address (building, floor, house number, stairs, access code, name or number of the intercom etc.).

The delivery times on the Website are given as an estimate and only correspond to the average time needed for possessing and delivery.

When delivered, if the parcel is opened, damaged, faulty or in a bad condition the customer must refuse to accept the delivery and send it back. If the customer decides to accept the parcel then the customer must write on the delivery receipt that the acceptance is with reservations, stating the conditions and any problems with the parcel, then communicate the event to PINI.PR SAS with pictures of any damage to the parcel or delivered items, and to the delivery company within 3 working days. If no proof is forwarded by the customer, PINI.PR SAS cannot be held responsible for any damage or loss and will refuse any return of an item presenting an unreported damage.

In the case of a late delivery, the customer can ask for the cancelation of the order and a money refund.

PINI.PR SAS cannot be held responsible or liable for any direct or indirect damages resulting from delays or damages due to delivery.

In case you did not receive your package, contrary to what DHL affirms on your parcel's waybill information, you have up to two months after receiving the fulfillment confirmation email to contact us to contest the delivery. Passed this period, Pini Parma cannot be held responsible for any loss or delivery issue of your order.


An order can be returned for a full refund or exchange within 30 days from the delivery date, the process is extremely easy and FREE WORLDWIDE on all orders. In case of a second return for the same order or the return of an exchange, the return fee will be at the customer's charge.

To receive the return label via email, the customer must contact PINI.PR by email at, with the order number, the name and the name of the product to be returned or exchanged.

The products shall be returned in their original packaging, with the original labels, and brand new, without having used, altered or washed them.

Within a maximum of 15 working days from the receipt of the articles by PINI.PR SAS, (after the status of the articles has been examined) a refund will be made using the original payment method, or the shipping of the new items(in case of change of size or model).

Orders paid using a gift card or voucher cannot be refunded. The paid amount will be credited on the same giftcard/a new voucher. 

Please be aware that in-store purchases can only be refunded in-store. If paid by credit card, make sure to bring the same card so that our in-store sales representatives can issue the refund. Online orders can be exchanged or refunded in-store.

Once paid, Made to Measure orders cannot be modified nor refunded.

If the customer does not adhere to the TACS including the conditions of return and exchange then PINI.PR SAS cannot proceed to refund any product in question. If the product is different from the one ordered, then PINI.PR SAS will pay for the return of the product.


All products offered by the Company are subject to the legal guarantee of conformity provided for by law, in particular Articles L.217-4, L.217-5 and L.217-12 of the French Consumer Code, and Guarantee of hidden defects provided for in articles 1641 and 1648, of the French Civil Code.

If at the time of delivery a visible defect is encountered, the customer must immediately report this by sending an email containing pictures to In case this is not done and the items are returned, PINI.PR cannot be held responsible and will have the right to refuse the return.


Either to exchange the Product for a different size, subject to stock availability.

Either replaces the Product with an identical or equivalent Product subject to stock availability.

Or refund the price of the Product ordered within thirty (30) days from the Buyer's request if replacement with an identical Product or equivalent has proved impossible.


All the goods remain the property of PINI.PR SAS until the full payment of the price is completed. Full payment of the price means the actual collection of the payment and not the delivery of a document creating an obligation to pay.

The risk of loss or deterioration of the goods as well as the liability for the damage they may cause is transferred to the Buyer as soon as the goods are delivered.



All elements of this Site and the Website itself are protected by copyright, trademarks, designs and / or other intellectual property rights. These elements are the exclusive property of the PINI.PR. All rights are reserved.

These elements belong to PINI.PR SAS or they are used with the agreement of their owners.

Any use by the or reproduction of the company names, marks and distinct signs belonging to the Company is strictly prohibited except in the case of prior express agreement with PINI.PR SAS.

It is strictly forbidden to reproduce (except for personal and non-commercial use), publish, edit, transmit, distribute, display, remove, delete, and add to this Website and the elements and software contained.



8.1 These General TACS are governed by French Law.

In the event of a dispute between the Client and PINI.PR SAS concerning the interpretation, performance or termination of the TACS, PINI.PR SAS strongly encourages the Client to contact the PINI.PR SAS in the first instance to attempt to resolve the disagreement amicably. PINI.PR SAS hereby notifies Clients that there are alternative dispute settlement options such as mediation or arbitration.


According to the article L612-1 and seq.of the French Consumer Code, every customer has the right to have recourse free of charge to a consumer mediator to attempt to resolve the disagreement amicably with a professional.

Since January 1st 2016, articles L 612-1 of the French Consumer Code state that customer has the right to have recourse free of charge to a consumer mediator to attempt to resolve the disagreement amicably with a professional. Before using the mediator service, customer must contact PINI.PR customer care to this If customer has not contacted PINI.PR in the first instance in order to find an amicable solution, the mediator service referred to in this article cannot be used.

In accordance to the provisions of the Consumer Code concerning the friendly settlement of disputes, PINI.PR joined the Association of European mediators (AME) whose details are as follows: AME, sise 11, place Dauphine 75001 Paris – more information regarding the mediation, click on

Clients might also contact the platform of amicable solution to the dispute of the European Commission available at



In accordance with the law n ° 2004-801 of 6 August 2004, Law on the protection of individuals with regard to the processing of personal data and amending the law n ° 78-17 of January 06, 1978 relative to computers, files and freedoms", you have a right of access, modification, rectification and deletion of the personal data which concern you. To do this, just make a request:

By e-mail:

By the mail: Pini Parma  63, Rue la boétie – 75008 Paris - France

 the Website was the subject of a declaration to the CNIL (Commission Nationale Informatique et Libertés - French Data Protection Authority) under number 2070396v0.

All your account information is only used in the context of your business relationship with

When you register at, we ask you to fill in your personal information. Some of this information is required: title, first name, last name, address, email, password. This information is required to process an order and to inform you about the status of your order.

Your personal information is collected in accordance with applicable law and in order to meet our commitments to you. This may include the delivery of your orders, notification of the delivery status or sending you information. Personal information and your order history are saved on our secure server.


You can sign up for our Pini parma Newsletter by submitting your e-mail address in the newsletter module found at the bottom of any page on this site. We don’t send newsletters to customers or registered visitors unless you have registered for the newsletter specifically. All newsletters contain an opt-out link in case you wish to unsubscribe from receivingfurther newsletters at any time.


PINI.PR will not disclose your details to any third party companies besides companies involved in the payment and fulfillment of your order. 
This information is never shared with third parties or resold. Finally, PINI.PR does not store any bank details. Transactions are processed entirely by PayPal or the secure payment module of our partner STRIPE.

To improve our service, the Website may use cookies. This means Clients do not have to log in each time you visit. A cookie is a computer file stored on Client’s hard disk, allowing the Client to be recognized, without time limitation. Clients can of course delete these cookies by disabling their use in their browser.



63 RUE LA BOETIE 75008 Paris

SIRET: 82502528100023

FR 90825025281

Legal form of the company: SAS “société par actions simplifiée”

The editor of the website is Thomas PINI in his capacity as President.


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