SHIPPING & RETURNS
Our shipping partner is DHL to ensure a fast, secure and traceable delivery of all orders.
Delivery times are:
- France: 1 business day (next-day)
- Europe: 1-4 business days
- Worldwide: 2-6 business days
We know how important it is to get your order delivery as quickly and conveniently as possible, and we endeavour to dispatch all orders within two business days. Please note that this may take longer during public holidays and sale periods.
Orders are shipped from Monday to Friday, excluding French and Belgium holidays.
All European orders will be shipped using DDP (Delivered Duties Paid) incoterm, meaning that all additional transport and customs duties are paid by Pini Parma. This also is the case for the following countries:
- United States of America
- United Kingdom
Tracking your parcel
Once available, the tracking information is automatically emailed to all customers.
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you want to pick your parcel up from a DHL location or reschedule a delivery for another day, the ODD service makes it easy for you.
Once your order has left our warehouse and is in the hands of DHL, you will receive an email and/or SMS to inform you about the expected delivery date of your order. If the ODD service is available at your location, this notification will also contain a link to the ODD website. All you need is your tracking reference (waybill).
Here are the options you can select to customise your delivery:
- Collection from a DHL Access Point
If you will not be available for your delivery, you can choose to pick your order up from a DHL Access Point.
ODD will show you the nearest DHL Access Points to you, so you can select which one works best for you. Once delivered, DHL will send you a notification that will include the deadline to pick up your package before it gets sent back to a DHL depot.
In order to collect your parcel from a DHL Access Point, you will need to bring your personal ID (e.g. passport or driving license) and your email or SMS notification from DHL.
- Schedule Your Delivery
In case the original estimated delivery date does not suit you, this option allows you to select another delivery date. Depending on your location, you could even select a precise timeframe to customize your delivery with more accuracy.
- Signature Release
If you would prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose this option, Pini Parma cannot be held responsible for any damage or loss that may occur upon delivery.
- Leave With Concierge/Neighbour
Request for your order to be left with your concierge or neighbour. You will need to provide accurate instructions for the driver in order to facilitate the delivery. Please note that if you select this ODD option, Pini Parma and DHL cannot be held responsible for any loss or damage that may occur upon your order's delivery.
- Vacation Hold
You can request DHL to hold your delivery for up to 30 calendar days from the initial delivery date for you in case your are absent for a longer period of time.
You have 30 days from your order's delivery date to submit your return request here. If you want to return multiple orders, please register each order as a separate return via our returns portal. Multiple returns from multiple orders cannot be accepted or processed by our warehouse and will consequently delay the return process.
Please note that in-store purchases can only be returned in-store.
However, online orders can be returned in-store.
Our three return options are:
- Refund (on the original payment method)
- Exchange for a different size
Please note that orders paid using a gift card or voucher cannot be refunded. The paid amount will be credited on the same giftcard/a new voucher.
If you want to exchange your item for a different model/style, simply choose to receive a voucher so you can place a new order.
In case you need to issue a second return for the same order/shipment (or return an exchange), we charge a 15.00 EUR shipping fee.
Exceptions: garments that are altered, Made to Order or Made to Measure cannot be returned.
In order to ship your order back, simply place the return label (and customs invoice if you are located outside of the EU) received via email on top of the parcel and drop it off at a DHL Access Point. You can also schedule a pick-up.
The item(s) must be unworn, unaltered with the tag(s) still attached.
If you are returning shoes, never use the shoebox as a return package. Put the shoebox back in the original packaging (or another one) and simply seal it. Any missing or damaged shoebox will be charged 10€.
Your return will be processed within fifteen business days after its delivery back to our warehouse.
If you have any questions please email us at firstname.lastname@example.org