Yes, you can cancel an order before shipping; In this case you will need to contact Customer Service by mail at the following address: firstname.lastname@example.org. Indicating the order number and your desire to cancel the order.If the order has already been dispatched, it is always possible to reject the parcel, return is free for France, Germany, Belgium, Luxembourg, Netherlands, Austria, Ireland, Italy, United Kingdom; For other countries, return charges are borne by the customer.
Once your product is shipped it usually takes 2 to 3 working days in France. 3 to 7 working days in Europe, 7 to 10 working days in the rest of the world.
Delivery to metropolitan France including Monaco, Andorra and Corsica is trusted to the services of Colissimo Post, Chronopost and express courier service are available exclusively in Paris from Monday to Friday, these depend on the option chosen at the time of the validation of your order.
STANDARD DELIVERY TO FRANCE METROPOLITANA: In the case of delivery with Colissimo, with an additional shipping costs of € 8. Shipping costs are free for purchase of over € 100. Your order will be delivered within 2-3 working days from the shipment date of the products.
EXPRESSED DELIVERY TO FRANCE METROPOLITAN: In the case of delivery by Chronopost, shipping costs will vary depending on the quantity of products purchased. If you make an order by 12 noon, it will be delivered the next working day.
Delivery to EUROPA is carried out by Colissimo Post from Monday to Friday, with an additional shipping costs of 15 €. Shipping costs are free for purchase of over € 100. The order is delivered within 3-7 working days from the date of shipment of the products.
For delivery outside the EU, shipping costs are charged to the customer, and are automatically calculated based on the weight of the parcel and the destination. All due shipping costs are always indicated before payment.
The order is delivered within 7-10 working days from the date of shipment.
For non-European countries, additional taxes may be applied by the country's customs and these will be charged to the customer.
If the country of delivery is not in the list, please contact us at email@example.com at the time of your order.
To make a return, you must send an e-mail to firstname.lastname@example.org indicating the order number your desire to cancel or make a change to the order; You will then receive an email explaining the simple procedure to follow.
The Product must be returned within 14 (fourteen) days from the date of receiving the Product. If the period of fourteen (14) daysfalls on Saturday, Sunday or bankholiday, it will then expires on the next working day. The Product must be returned in its original packaging, in its original condition, new not worn and unwashed.
The refund is free if the delivery location is in Europe; For all other countries, return costs are the responsibility of the customer. You can only make one free change request per order.
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