We ship worldwide using DHL or UPS, to ensure a fast, tracked and safe delivery.
Shipping is FREE on all international orders over € 100.
Once your product is shipped it usually takes
FOR NON-EU CUSTOMERS: PRICE IS ALREADY EXCL. 20% VAT
Customs duties are at the customer's charge except for United States, UK, Switzerland, Hong Kong, Singapore, Norway, Israel,Turkey, Jordan, Australia and Canada
In certain countries outside of Europe, additional taxes (customs duties, import taxes) may apply and these must be paid by the customer upon arrival of the package in the country of destination.
After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.
If the country of delivery is not in our list of countries, then we invite our customers to contact us by email at : email@example.com where we will do our upmost to help.
The deliveries will be made to the address indicated by the customer, therefore extra careful care must be taken to make sure that the information provided is correct. Special care must be taken when filling in the address (building, floor, house number, stairs, access code, name or number of the intercom etc.).
The delivery times on the Website are given as an estimate and only correspond to the average time needed for possessing and delivery.
When delivered, if the parcel is opened, damaged, faulty or in a bad condition the customer must refuse to accept the delivery and send it back. If the customer decides to accept the parcel then the customer must write on the delivery receipt that the acceptance is with reservations, stating the conditions and any problems with the parcel, them communicate the event to PINI.PR SAS and to the delivery company within 3 working days.
In the case of a late delivery, the customer can ask for the cancellation of the order and a money refund.
PINI.PR SAS cannot be held responsible or liable for any direct or indirect damages resulting from delays or damages due to delivery.
In case you did not receive your package, contrary to what DHL affirms on your parcel's waybill information, you have up to two months after receiving the fulfillment confirmation email to contact us to contest the delivery. Passed this period, Pini Parma cannot be held responsible for any loss or delivery issue of your order.
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